Vincent Support
Sign in with Discord or Minecraft

Minecraft support from the Vincent Support team

Get help with Minecraft server issues, ban appeals, bug reports and rank purchases. Open a ticket and the team picks it up from one shared queue. Every reply, status change and attachment stays on the ticket, so nothing gets lost in DMs.

Sign in with Discord Sign in with Minecraft

What do you need help with?

Each category asks only for the details the team needs for that kind of request.

Ban Appeal

Appeal a ban, mute or other punishment on the network.

Bug Report

Report a broken mechanic, exploit or website issue.

Custom Title Purchase

Order or change a custom chat title you have purchased.

General Support

Anything that does not fit another category.

Media Rank Support

Apply for or manage a content creator (Media) rank.

Player Report

Report cheating or chat abuse.

Rank Support

Missing, wrong or lost rank after a store purchase.

Partnerships

Business enquiries, sponsorships and collaborations.

How to get support

  1. Sign in with Discord — or with Minecraft

    No extra password. With Discord, your roles on our server decide what you can see; no Discord account needed if you sign in by typing a code in game instead.

  2. Pick a category and fill in the form

    You get a reference like VT-7K2M9Q and can follow the status at any time.

  3. Reply on the ticket

    Staff answer in the same thread. A badge in the menu tells you when there is news.